Tips to Reduce Waiting Times in Your Business
Five proven methods to reduce waiting times in your restaurant business
Nobody in the world likes to wait in a queue for getting their desired product or service. As a restaurant owner, it is reasonable to know that making a customer wait for an hour before getting seated is a huge turn-off in terms of customer satisfaction. So, if a restaurant gets a reputation of having its customers wait for long periods before getting service, then it can face risks of the shutdown. A big reason to worry, indeed! Therefore, it becomes essential to find out the different ways in which a restaurant owner could easily reduce the waiting times in their business. Here are the basic pointers that can help in doing so!
Queues should not be boring:
The foremost thing to know when setting up a good restaurant is- Queues will be common if your food and quality of service are way beyond perfection! Therefore, you cannot avoid long queues at your restaurant. But, you can make the queue feel shorter by changing certain aspects in the surrounding environment. Try to create an entertainment-filled surrounding especially with some engaging and calm background music. Staff members and managers can communicate with customers in the queue to find out their needs and make them feel welcome in the restaurant.
Dealing with bottlenecks in foot traffic:
Restaurant owners should always aim at eliminating any form of bottlenecks that arise with the movement of traffic in the restaurant. It is advisable to change the table layout so that waiters and waitresses could find direct and easy paths to serve customers at their tables. Removing the obstacles for foot traffic also leads to improved service delivery in the restaurant alongside reducing the waiting time for customers.
Managing the schedule of restaurant staff:
Another prolific yet undermined approach for reducing wait times at restaurants is the use of staffing optimization routines. Optimizing the number of staff required for different shifts during the whole day is a proven method to reduce waiting times for customers. However, overstaffing is not the answer to resolve concerns associated with higher waiting times for restaurant customers. Therefore, it is recommended to manage the schedule of employees effectively to have the right amount of available staff during busy lunch or dinner shifts.
Self-service is the new trend:
Self-service kiosks are the next big thing in the food and beverage industry. The foremost advantage of self-service kiosks is the ability to speed up processes such as ordering and payments. Customers could receive their options for defining their journey and people could choose their own custom preferences for the products they order.
This removes the need for the staff to take orders specifically from each and to slow down every other process in the run. Customers can receive a sense of freedom to explore different options on their own rather than being limited by the preferences set forward by the restaurant staff.
Training the staff for best performance:
The final concern that can be drawn forward to validate a plausible reduction of customer waiting times in restaurants is the training of restaurant staff. The efficiency of the restaurant staff plays a critical role in determining the duration of waiting times for customers in restaurants.
A closer look at the pointers mentioned above and their application in the right context can work effectively to reduce the waiting times in a restaurant business!